All dolls are checked before shipping. If your sex doll has a defect on arrival and remains unused, you may return it. We only offer returns for dolls damaged upon delivery.

  1. Inspect Immediately

    • Check your doll from head to toe as soon as you sign for it.

    • Note the delivery time on the courier’s website—it starts your 48-hour window.

  2. Report to the Courier

    • File a complaint with the local delivery company.

    • Get a case number from them.

  3. Document the Damage

    • Photograph all six sides of the shipping box, including the label.

    • Take clear photos of the damaged doll or parts.

    • Keep the original packaging and product intact.

  4. Send Details to Us

    • Email [email protected] within 48 hours.

    • Include:

      • Your order number and delivery time.

      • Courier case number.

      • All photos and descriptions.

  5. Condition for Return

    • The doll must be in its original, unused condition and packaging.

  6. Care Reminder

    • Handle your doll gently. They are high-quality but not indestructible.

    • For cleaning and care tips, see our Sex Doll Care Guide.

We understand how frustrating it is to receive a damaged item. While shipping conditions are sometimes beyond our control, don’t worry—AllYourDolls customers always receive the best care!

If you follow these steps, we can work with the courier to resolve your claim and arrange your return promptly. We aim to help you every step of the way.